The Energy Charter
This industry-wide initiative brings energy businesses together, to put customers first and deliver real improvements in pricing, reliability and service.
Together, we’re shaping a customer-first energy future
We’re proud to be one of 15 organisations that launched a first-of-its-kind industry initiative in 2019, uniting the Australian energy supply chain. Today, we remain committed to these shared principles, embedding a customer-first culture to deliver better, more reliable energy services to over one million Australians.
Five principles
We believe this initiative drives accountability and innovation across the energy sector, helping us make energy more affordable while delivering safe and reliable electricity. Through this commitment, we work together to embed a customer-first culture, improve affordability, provide energy safely and sustainably, enhance the overall customer experience, and offer tailored support for those facing vulnerable circumstances.
Our Energy Charter disclosure
Each year, we report on our performance under The Energy Charter. Our Disclosure Report tracks our commitments and progress over time, which is shaped and approved by our Board and Executive Leadership Team. We also work with our Peak Customer and Stakeholder Committee, to make sure the report reflects customer needs and helps us improve.
- Energy Charter Disclosure Report 2025
- Energy Charter Disclosure Report 2024
- Energy Charter Disclosure Report 2023
- Energy Charter Disclosure Report 2022
- Energy Charter Disclosure Report 2021
