Network tariffs
Ensure customers are on the most suitable network tariff for their usage and connection type.
Information for electricity retailers
Get quick access to metering updates, pricing and key forms to stay compliant and connected and keep customers informed and supported.
Quick reference guides
Retailer and market guide - Setting the standard for energy market excellence
Discover the essential guide for Retailers, Metering Coordinators, Metering Providers, Metering Data Providers, and Embedded Network Managers operating within Endeavour Energy’s network.
This resource outlines the standards and expectations that support safe, reliable, and customer-focused energy services across our region.
Responsibilities for metering services
Since 1 December 2017, retailers have been responsible for installing, reading and maintaining smart meters, as well as replacing faulty traditional meters.
The Legacy Meter Replacement Plan
The successful implementation of the smart meter acceleration program by 2030, depends heavily on effective engagement with retailers.
We are committed to collaborating with retailers throughout this process, focusing on addressing concerns and incorporating suggestions to ensure the success of this transformative initiative for all stakeholders.
We will support retailers with the smart meter acceleration program by:
- Reporting on outstanding MFNs to facilitate their replacement prior to LMRP
- Working with retailers to ensure our LMRP is achievable and delivered
- Streamlining processes and remove obstacles that contribute to smart meter replacement delays
- Transparently sharing site access information to enable faster smart meter replacement
Partnering for a smarter energy future
Explore our commitment to working with retailers to deliver safe, affordable and reliable electricity across our network. This guide outlines our service standards, engagement principles and shared goals to support the energy transition, improve customer outcomes and foster strong, transparent partnerships.
Retailer FAQs
Who is responsible for smart meter installation, connection and disconnection?
Who is responsible for smart meter installation, connection and disconnection?
What is the correct process for requesting a power disconnection?
What is the correct process for requesting a power disconnection?
Why do estimated reads occur and how can retailers ensure actual reads are performed?
Why do estimated reads occur and how can retailers ensure actual reads are performed?
What should retailers do if customers report no hot water after smart meter installation?
What should retailers do if customers report no hot water after smart meter installation?
How can retailers confirm NMI updates and correct address information?
How can retailers confirm NMI updates and correct address information?
How can retailers access information about current or upcoming outages affecting customers?
How can retailers access information about current or upcoming outages affecting customers?
Forms and quick links
Network Price List
Ancillary Network Price List
